Refund Policy

Clinical Notes Premium — content subscription

This policy describes when and how refunds are issued for Clinical Notes Premium. Payments are processed by Dodo Payments (merchant of record); any refund is also handled through Dodo Payments and appears on your original payment method.

1. Initial purchase — 14-day window

If you cancel within 14 days of your first payment and have not downloaded or substantially accessed the Premium archive, you may request a full refund. Email 610725556@qq.com (or reply to your receipt) with your order reference.

2. Renewals — cancel anytime

Monthly and annual plans can be cancelled at any time from your account; cancellation stops future renewals. You keep access until the end of the paid period.
No refund is issued for the already-paid current period after the 14-day initial window, because access was available for its full duration.

3. What is not refundable

Downloaded PDF guides or content you have already accessed in full;
Partial-period refunds after the 14-day initial window;
Chargebacks initiated without first contacting us (please reach out first — most issues are resolved faster).

4. Processing time

Approved refunds are submitted to Dodo Payments immediately and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Contact

For any refund request or billing question, email 610725556@qq.com. We answer in plain English, usually within 7 business days.

This refund policy applies to the content subscription only. Clinical Notes Premium is an educational product and does not constitute medical advice or a doctor–patient relationship. This policy may be updated; the version on this page at the time of purchase governs that purchase.

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